Refund
Policy.

At ALGROW, we aim to provide high-quality digital, creative, technology, marketing, and growth services. Because many of our services involve customized work, resources, planning, and dedicated time, refunds are handled based on the circumstances of each project.

The specific payment, cancellation, and refund terms agreed upon in a project proposal, quotation, agreement, or statement of work may take priority over this general Refund Policy.

A refund may be considered in circumstances such as:

• ALGROW is unable to deliver the agreed service or deliverable within the scope of the project.
• Significant errors or defects in our work prevent the agreed deliverable from being reasonably usable and cannot be resolved within a reasonable period.
• A project is cancelled before substantial work has started, subject to any applicable cancellation or administrative fees.
• ALGROW agrees in writing to provide a refund as part of a specific project resolution.

Refund eligibility is determined based on the individual circumstances of the project and the work already completed.

The following are generally non-refundable once the relevant work or service has been provided:

• Services that have already been completed or substantially delivered.
• Custom design, development, creative, marketing, strategy, or consulting work created specifically for the client.
• Work that has been reviewed, approved, accepted, or used by the client.
• Time, resources, research, planning, or production already invested into a project.
• Third-party services, subscriptions, licenses, advertising spend, platform fees, software costs, stock assets, creator payments, or other external expenses purchased or incurred for the project.

Where a project requires an advance payment or deposit, that payment may be used to reserve resources, schedule work, begin research, planning, production, development, or other project activities.

Once work has commenced, the advance payment may become non-refundable to the extent that the corresponding work or resources have already been utilized.

A client may request cancellation of a project by contacting ALGROW in writing.

If cancellation occurs after work has started, ALGROW may charge for work completed, resources committed, third-party costs, and other applicable expenses up to the cancellation date.

Any remaining refundable amount, if applicable, will be determined after deducting those costs.

ALGROW may suspend or terminate a project if there is a material breach of the project agreement, non-payment, misuse of our services, unlawful activity, or another circumstance that makes continued work unreasonable or impossible.

Where applicable, any refund will be considered based on the amount of work completed, outstanding obligations, and the circumstances leading to termination.

Some projects may require third-party services or expenses, including but not limited to:

• Advertising platforms
• Software and SaaS subscriptions
• Hosting and domain services
• Stock images, video, music, or other assets
• Creator or influencer payments
• External APIs and platform services
• Marketplace or platform fees

Such costs are generally non-refundable once they have been purchased, committed, or incurred on behalf of the client.

ALGROW provides strategies, creative work, technology solutions, optimization, and other professional services based on the agreed scope of work.

We cannot guarantee specific business outcomes such as a particular number of views, followers, subscribers, leads, sales, revenue, rankings, conversions, or advertising performance. Results may be affected by market conditions, platform algorithms, competition, audience behavior, budgets, client decisions, and other factors outside our control.

Failure to achieve a specific business result does not automatically qualify a project for a refund unless otherwise agreed in writing.

If you believe that a delivered service does not meet the agreed requirements, we encourage you to contact us before requesting a refund.

Where the issue falls within the agreed scope, we will make reasonable efforts to correct, revise, or resolve the issue.

Requests that introduce requirements outside the original project scope may be treated as additional work and may involve additional charges.

To request a refund, please contact us in writing and include:

• Your name or company name
• Project or service details
• Date of payment
• Amount paid
• Reason for the refund request
• Relevant supporting information, if applicable

Refund requests should be sent to:

We aim to review refund requests within 4 business days of receiving the necessary information.

We may request additional information or documentation before making a final decision.

Each request will be evaluated based on the applicable project agreement, work completed, payments made, and circumstances of the request.

If a refund is approved, ALGROW will generally process the refund within 7 business days from the date of approval.

Refunds will normally be issued through the original payment method. The time required for the amount to appear in the client's account may vary depending on the payment provider or financial institution.

If a client disagrees with a refund decision, we encourage both parties to communicate openly and attempt to resolve the matter directly.

Where appropriate, both parties may agree to negotiation or mediation before pursuing further legal remedies.

ALGROW may consider exceptions to this Refund Policy on a case-by-case basis at its discretion.

An exception granted in one situation does not create an obligation to provide the same exception in another situation.

We may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised "Last updated" date.

If you have questions about this Refund Policy, payments, cancellations, or refund requests, please contact us: